Resident of the Canary Islands
FAQs
Arrival-Departure
What are the check-in and check-out times?
Can I check in before the indicated time?
Early check-in is subject to availability.
Is there a possibility of late check-out?
Late check-out is available upon request at reception the evening before departure and is subject to availability and confirmation.
Is reception available 24 hours a day??
Are pets allowed in the hotel?
No, the hotel does not accept pets.
The Hotel
Where are the ADRIAN Hotels located?
What is the hotel's cancellation policy?
To cancel a booking made directly with us, please send all booking details to our reservations department at reservas@adrianhoteles.com at least 48 hours before arrival. If you booked through an intermediary, please contact them directly.
Can I change my booking after confirming it?
Yes, you can modify a booking made directly with us. Just send all the booking information to our booking department at: reservas@adrianhoteles.com. If the booking was made through an intermediary, please contact them directly.
Do you offer discounts for Canary Island residents?
Has the hotel been adapted for people with reduced mobility?
Does the hotel have free parking?
Is it possible to organise weddings and events at the hotel?
How far is the hotel from the town centre?
Is there public transport near the hotel?
Does the hotel have 24-hour security or surveillance?
Do your hotels provide beach towels?
Is medical assistance available at the hotel?
Services
Does the hotel offer transportation to and from the airport?
ADRIAN Hotels offers a private transfer service from Tenerife South Airport to its three hotels. For more information, please visit our website app: https://app.adrianhoteles.com/en/category/1621//. To request a transfer, please contact our reservations department: reservas@adrianhoteles.com.
Does the hotel offer any kind of internal transport service?
Does the hotel offer concierge services?
Yes, the hotel offers concierge services.
Does the hotel have a currency exchange service?
Does the hotel have free Wi-Fi?
Does the hotel have a spa, and what services does it offer?
Yes, all three hotels have a spa. For more information about the services offered, please contact Spa Aequor directly: https://jardines.adrianhoteles.com/es/category/107.
Are spa treatments free of charge?
Does the hotel offer massage services?
Yes, the hotel offers massage services. For more information, please consult the treatment catalogue: https://jardines.adrianhoteles.com/es/menu/486.
Can excursions and/or activities be booked from the hotel?
Does the hotel offer a car rental service?
Does the hotel have facilities for events or conferences?
Yes, we have facilities for events and conferences. For enquiries please contact: info@adrianhoteles.com.
Can wheelchairs or other support equipment for people with reduced mobility be rented?
Leisure
What are the pool opening hours?
Does the hotel have a kids' club?
Does the hotel offer activities for children?
Does the hotel have a play area for children?
Does the hotel organise activities for adults?
Is there a gym?
Is the gym open 24h?
Does the hotel have beach access?
The hotel has direct access to the promenade, just a few metres from the nearest beach.
Restaurants and bars
What type of food is served in the restaurant?
Our restaurants offer a carefully selected range of traditional and international dishes. We offer weekly buffet menus and/or à la carte service, depending on the restaurant,. For more information and to view the current menus, please visit our web app: https://jardines.adrianhoteles.com/en/category/104/105/5176.
Are booking required at the themed restaurants?
Does the hotel have options for people with special dietary requirements (gluten-free, vegan, etc.)?
Yes, our various dining options offer special meals tailored to the dietary requirements of our guests. We recommend notifying reception upon arrival.
Does the hotel have a gourmet restaurant?
Yes, the La Cúpula, in the Jardines de Nivaria hotel.
Is there a dress code for the restaurants?
Yes, we recommend consulting our web app: https://app.adrianhoteles.com/en/category/1621// to find out about our dress code for each dining area:
- Casual dress code
- Formal dress code:
- Men: Long trousers, shirt with sleeves and closed-toe shoes.
- Women: Elegant attire. We appreciate your good taste. Casual elegant From the 1st of May to the 31st of August, shorts and open-toed shoes (no beach sandals) are permitted.
